Paris Olympics 2024 Travis Scott Jacket

Shipping & Delivery Policy

New York Leather Company is a premium online store serving customers worldwide. We aim to deliver your orders safely and promptly, ensuring a seamless shopping experience.

Order Processing & Delivery

Orders are typically dispatched within 5–7 business days after payment confirmation. After dispatch, delivery usually takes 3–5 business days, depending on your location.

Total estimated delivery time: 8–12 business days

We offer free shipping to the US and UK. If your order is not shipped within the stated timeframe, please contact us at orders@newyorkleathercompany.com.

Tracking Your Order

Once your order is dispatched, tracking information will be sent via email. You can track your order directly on the courier’s portal, depending on which service was used:

• FedEx: www.fedex.com

• DHL: www.dhl.com

Note: Tracking emails may occasionally go to your spam folder. If you don’t receive your tracking information, contact us at orders@newyorkleathercompany.com or via website chat.

Shipping Locations

We ship internationally, including Asia, the USA, the UK, and Europe. Every product is inspected by our Quality Control Team to ensure the highest quality.

If you encounter any issues with your product, you can initiate a claim through our Returns & Exchange Policy.

Trusted Shipping Partners

We use reliable couriers including FedEx, DHL, and Skynet Worldwide. Once your order leaves our warehouse, tracking details will be emailed to you.

Order Receiving

If you are unavailable to receive your order, you may authorize someone else to accept it on your behalf. Please notify us in advance to ensure smooth delivery.

Frequently Asked Questions (FAQs)

1. How can I track my order?
You can track your order directly on the courier’s website using the tracking number sent via email. For assistance, contact orders@newyorkleathercompany.com.

2. How can I unsubscribe from newsletters?
Click the “Unsubscribe” link at the bottom of any email or contact us directly.

3. What are your customer support hours?
Our team is available 24/7.

4. How do I return or exchange a product?
Refer to our Returns & Exchange Policy for instructions.

5. How long to receive a response?
We respond within 12 hours on business days. Check Promotions, Spam, or Junk folders if needed.

6. Do you have a physical store?
We operate exclusively online.

7. What payment methods are accepted?
Visa, MasterCard, Maestro, American Express, PayPal, and Stripe.

8. What info should I include in my inquiry?
Provide full name, order number (if available), and a detailed description of your issue.

9. Do you ship outside of the US?
Yes, free shipping is available to most countries including the US and UK. Some countries may require VAT, customs, or import duties.

10. How can I change my shipping address?
Contact orders@newyorkleathercompany.com immediately. Once shipped, address changes must be coordinated with the courier.

11. How can I reschedule delivery?
Contact our support team. If your order has already shipped, coordinate directly with the courier service.

Contact Information
📧 orders@newyorkleathercompany.com
📞 UK: +44 2039 835487
📞 US: +1 917 243 9991