* Dispatch Policy:
We ship our orders within 4-8 days, however, it can change depending on the season and workload. For custom orders, it can take a couple of days more. When you place an order with us, we send the order confirmation email and date of dispatch time as well for your order.
* Delivery time:
All orders are sent by DHL or FedEx. Transit time will vary depending on which country you are located in, but the average time to be allowed is 3-5 days.
* Return & Exchange:
Kindly check our Returns / Exchange policy page
* Exchanging an Item
If you are exchanging the item, your replacement item will be sent out as soon as the initial item is returned. You are responsible for the freight charges of all items coming back to us for exchange.
Every product that New York Leather Company sells is guaranteed to satisfy our customer’s need to feel good about them. If you are not fully satisfied you may return it for exchange or store credit.
At New York Leather Company, this is more than our guarantee, it is our mission. We will do everything possible to ensure that you are satisfied with each element of your purchase:
* The quality of leather
Leather is both a luxurious and sensuous fabric which must appeal to your senses of smell, touch, and sight;
* The comfort of fashion
Looking good and standing out in a crowd today and in the future in a garment that fits and feels good on you;
* The value of the price
Knowing you have received your money’s worth;
* The quality of our products
Knowing that your purchase will last because of our experience and the quality of workmanship.
Once you receive your purchase and review our products against these elements, we know that you will be completely satisfied.
As a manufacturer, we stand behind our products. New York Leather Company leather will be repaired for any defect in workmanship occurring under normal wear for one year to the date of purchase when the garment is returned with the original invoice. After the guaranteed period, repairs will be done whenever possible for a minimum charge. Postal charges will be paid by the sender.
* Price Guarantee:
New York Leather Company guarantees the lowest prices for the top quality leather jackets.
All confidential information, including credit card details, is held securely and only transmitted in encrypted form. Customer details are not passed to any third parties and are used only by the Data Protection Act.
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.
* Payment Methods:
We accept PAYPAL / Stripe and Credit Cards via secure online methods.
* Secure Server Software and Encryption:
New York Leather Company secures server software (SSL) that encrypts all confidential ordering information, including credit card numbers, names, and addresses. All ordering information remains private on the Internet using SSL.