Terms & Conditions

How Can You Pay?

We accept payments through PayPal, Stripe, Visa & MasterCard via secure online methods.

To ensure secure transactions, we use Secure Server Software (SSL) that encrypts all confidential ordering information, including credit card numbers, names, and addresses. This ensures your information remains private and protected during the transaction process.

When placing an order online, you will be required to provide your card details, and the SSL encryption layer will handle the rest. We do not accept checks or cash; payments are only accepted via credit cards, debit cards, PayPal, or Stripe.

Confidentiality

At New York Leather Company, we prioritize the privacy and security of our customers' information.

• All confidential details, including credit card information, are securely stored and transmitted only in encrypted form.
• Customer information is not shared with third parties and is used solely in compliance with the Data Protection Act.

Your trust is important to us, and we ensure that all your data is handled with the utmost care.

Pricing and Availability

Prices and availability of products on our website are subject to change without prior notice. While we strive for accuracy, errors in pricing or product details may occur. In such cases, we reserve the right to correct the error and update the information.

Our website features a wide range of products, and while we make every effort to maintain accurate pricing, discrepancies may occasionally arise. Any identified mistakes will be promptly rectified.

Order Cancellation Policy

Customers may request order cancellations within 2–3 days of placing their order by contacting our support team.

• If the order has already been shipped or is at your country’s customs, cancellations will not be possible. In such cases, you may accept the item and follow the return process outlined in our return policy.

User Confidence

All registered users are responsible for maintaining the confidentiality of their account credentials.

• Registration is only permitted for individuals aged 18 or older.
• Use of the website by minors or unauthorized individuals is strictly prohibited.

Countries We Do Not Ship To

While we aim to serve customers worldwide, there are certain restrictions due to international law sanctions. As such, we do not ship to certain countries, including Israel. For more details, please contact our support team.

Order Acceptance and Rejection

New York Leather Company reserves the right to accept or reject any order under specific circumstances. When placing an order, you must provide accurate information required for processing. Orders may be declined if any information is found to be incomplete or inaccurate.

Shipping Policy

At New York Leather Company, customer satisfaction is our priority.

• Standard Shipping: Orders typically take 10–15 business days.
• Free Shipping: Available for orders over $150 in the US, UK, Canada, and Australia, with a delivery time of 20–25 business days.

Once your order is dispatched, you will receive tracking details. For any tracking issues, please contact us at orders@newyorkleathercompany.com.

We partner with trusted carriers like FedEx, UPS, DHL, and Skynet to ensure safe and reliable delivery. All items are thoroughly inspected by our Quality Control Team before dispatch.

For more details, refer to our Shipping Policy page.

Return and Refund Policy

We aim to make your shopping experience seamless. Please review our return and refund guidelines:

• Size Issues: Notify us within 24 hours of delivery for size-related concerns. Returns for incorrect sizes chosen by customers will incur a 50% fee.
• Damaged or Incorrect Products: Report any defects or discrepancies with photos within 24 hours of receiving the product for resolution.
• Order Cancellations:
• Cancellations within 24 hours are eligible for a full refund.
• Cancellations after 24 hours are subject to deductions ranging from 25–50%, depending on the processing stage.

Returns must include the original product in unused condition with all tags intact. Return shipping costs are the responsibility of the customer. Refunds will be processed after the item has passed our quality check and verification process.

For more details, please refer to our Return and Refund Policy page.

Replica Products Disclaimer

Some products sold on our website may be high-quality replicas designed to closely resemble the original in appearance and craftsmanship. These items are not authentic and may have minor differences. Prices reflect this distinction.

By purchasing these items, customers acknowledge and accept these terms, which are clearly stated in the product descriptions and must be acknowledged during checkout.