FAQS

1. How can I track my order?

Once your order is placed, you will receive a tracking link within a few days. You can track the status of your order via our Order Tracking Page or contact our customer support team at orders@newyorkleathercompany.com for assistance.

2. How can I unsubscribe from your newsletters or promotional emails?

To unsubscribe, simply click the “Unsubscribe” link at the bottom of any of our emails. Alternatively, you may contact us directly, and we will promptly handle your request.

3. What are your customer support hours?

Our customer support team is available 24/7 to assist you with any inquiries or concerns you may have.

4. How do I return or exchange a product?

For detailed instructions on returns and exchanges, please refer to our Returns and Exchanges Policy page.

5. How long will it take to receive a response to my query?

We strive to respond to all inquiries within 24 hours on business days. If you do not find our response in your inbox, kindly check your other folders, including Promotions, Spam, or Junk.

6. Do you have a physical store I can visit?

Currently, we operate exclusively online and do not have any physical retail locations.

7. What payment methods do you accept?

We accept a variety of payment methods. You can select the option that best suits your preferences when placing your order.

8. What information should I include in my inquiry for a quicker response?

To ensure a faster resolution, please provide your full name, order number (if applicable), and a detailed description of your inquiry or issue.

9. How can I contact your customer support team?

You can reach our customer support team anytime via the query chat on our website or by emailing orders@newyorkleathercompany.com.

10. Do you ship outside of the US?

Yes, we offer international shipping and provide free shipping to most countries, including the USA and the UK. Please note that some countries may require customers to pay VAT charges (customs taxes) upon receiving their orders.

11. How can I change my shipping address?

To update your shipping address, please contact our customer care team at orders@newyorkleathercompany.com.

12. How can I reschedule my delivery time?

If you need to reschedule your delivery, please contact our customer care team at orders@newyorkleathercompany.com. If your order has already been shipped, you will need to contact the courier service directly to make changes to your delivery schedule.