Returns, Refunds, and Exchange Policy

At New York Leather Company, we are committed to providing our customers with high-quality products and an exceptional shopping experience. To ensure customer satisfaction, we have outlined our Return, Refund, and Exchange Policy below. Please review it carefully before making a purchase.

1. Size Issues and Exchanges

Before confirming your order please check the Size chart.
Men’s Size Guide | Women’s Size Guide 

• If the product you received does not meet your size expectations, we offer an exchange. However, the following conditions apply:
• Size issues must be reported within 24 hours of product arrival. No returns or exchanges will be accepted after this period.
• If the product size matches the provided size chart but was selected incorrectly by the customer, no return or exchange will be offered. In such cases, a 50% restocking fee will apply.
• If the product does not match the specified measurements due to an error on our part, we will cover the exchange cost. The request must be made within 24 hours of receiving the product.

2. Product Color Variations

Due to lighting and photography, slight color variations may occur between the product images and the actual item. We have made every effort to display the colors as accurately as possible on the New York Leather Company Online Store. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate. If the product color differs significantly from the online image, please contact us within 24 hours of receipt with a photo of the item for a return or exchange.

3. Damaged Products

All items are quality-controlled and checked for any faults before they are dispatched to customers. If your product arrives damaged due to shipping or other errors on our part, please contact us immediately within 24 hours of receiving the item.

4. Order Cancellations

• Cancellations within 24 hours: Full refund will be issued.
• Cancellations after 24 hours:
• 25% of the purchase price will be deducted if canceled within 3 days of order confirmation.
• 35% will be deducted if canceled within 5 days of order confirmation.
• Cancellations after 7 days will not be accepted.
• In special cases, cancellations after 7 days may be approved, but 50% of the paid amount will be refunded.

5. Exchange Policy

If you need to exchange a product due to size issues within 24 hours, we will send a replacement item at no additional cost. However, the return shipping costs will be the customer’s responsibility.

6. Product Condition for Returns and Exchanges

• Products must be returned in original condition with all tags attached. If the product is damaged or shows signs of use, it will not be eligible for a return or exchange.
• Items should be returned in their original packaging to ensure they are adequately protected during transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.
• Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

7. Return Shipping Costs

We do not provide a return label. The customer is responsible for return shipping costs in the case of returns or exchanges. We cover the initial shipping costs for product delivery but will not reimburse return shipping expenses.

8. Customized Products

Customized products are non-refundable and subject to additional charges based on the type of customization requested.

9. Payment and Currency

All payments are processed in USD. If a customer pays in another currency, the amount will be converted to USD at the prevailing exchange rate.

10. Order Production and Shipping Delays

• If we do not receive a response to our emails regarding production or shipment confirmation within 10-12 days, the order will be canceled, and 50% of the paid amount will be refunded.
• If no response is received regarding the shipment or delivery details, we may either halt the shipment or proceed with delivery, and any issues raised afterward will not be entertained.

11. Trial Orders

If a customer orders a product for trial purposes, no return, refund, or exchange will be accepted.

12. Non-Eligibility for Return

If the product is returned simply because the customer does not like it, the return will not be accepted.

13. Customs and Regional Charges

While we offer free shipping, customers may be subject to local customs duties or taxes based on their region. These charges are the responsibility of the customer.

14. Non-Response to Queries

If a customer fails to respond to our emails regarding product issues or shipment confirmation, we will not be responsible for any further delays or concerns. The customer will be required to cover any shipping costs for returns or exchanges.

15. Postage and Packaging

Our Free Shipping is offered at our own cost. However, we do not provide shipping labels to customers who are returning items.

16. How to Process a Return

Products may ship from our US, UK, or overseas warehouse. Please contact us at orders@newyorkleathercompany.com to confirm the location for sending back the product.

17. Receiving a refund

After our warehouse has received your return and verified that all of the conditions have been met, you will be refunded within 14 days.

Please note: If we receive an item that violates our exchange/return policy guidelines, your request will not be processed.