Extended Holiday Returns: All items that are shipped between December 15th, 2023, to December 25, 2023, are eligible for exchanges and returns until January 15, 2024. By the terms and Conditions.
RETURNS AND REFUNDS
- Returns Policy
We don’t provide a return label. Before confirming your order please check the Size chart. | Men’s Size Guide | Women’s Size Guide | We have made every effort to display as accurately as possible the colours of our products that appear on the New York Leather Company Online Store. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
All items are quality-controlled and checked for any faults before they are dispatched to customers.
Should you receive an item that is not in perfect condition please contact us immediately.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.
- How to process a return
If you are a customer based in the USA, EU or UK, you have the right to cancel your order with us under the Consumer Protection Distance Selling Regulations 2000 (DSRs). Alternatively, you may prefer to return or exchange items using our returns and exchanges service.
You will be notified by email once your return has been received and processed.
You may revoke this contract within 14 days without specifying reasons. The revocation period is 14 days from the date on which you or a third party designated by you, who is not the carrier, takes possession of the goods (or the last goods in the case of a contract for various goods that you ordered under a combined order and that are delivered separately).
To exercise your right of revocation, you need to send us
E-Mail: orders@newyorkleathercompany.com
an explicit declaration (e.g. a letter, fax or e-mail) of your decision to revoke this contract. For this, you may use the enclosed revocation form, which, however, is not mandatory.
To comply with the revocation period, you merely need to send the notification concerning the exercise of the right of revocation before the expiry of the revocation period.
- Receiving a refund
After our warehouse has received your return and verified that all of the conditions have been met, you will be refunded within 14 days.
Please note: If we receive an item and find that it has violated our exchange/return policy guidelines, your request will not be processed.
Postage and Packaging:
Our Free Shipping is offered at our own cost. We don’t provide shipping labels to customers who are willing to return their items.
Products may ship from the US, UK, or overseas warehouse. Please contact us at orders@newyorkleathercompany.com to confirm the location for sending back the product.
