Returns and Exchange Policy

At New York Leather Company, we are committed to delivering exceptional quality and a refined shopping experience. Should your purchase not meet expectations, our Returns & Exchange Policy is outlined below to ensure clarity and transparency.

Company & Contact Information

New York Leather Company
EU / UK Address:
17 Eden Close, Wembley, London, HA0 1DB, United Kingdom

📧 Email: orders@newyorkleathercompany.com
📞UK: +44 2039 835487
📞US: +1 917 243 9991 

Returns & Refunds

Our returns policy is valid for 14 days from the date you receive your order. If 14 days have passed, we are unable to offer a refund or exchange.

To be eligible for a return:

• The item must be unused and unworn

• It must be in the same condition as received

• All original tags and packaging must be intact

• A receipt or proof of purchase is required

All returned items must be sent to our UK warehouse address only.
Returns sent to any other location, including manufacturers or retail outlets, will not be accepted.

Please do not send items directly back to the manufacturer.

Return instructions and confirmation will be provided via email once your return request is approved.

UK Returns Warehouse:
New York Leather Company
17 Eden Close, Wembley, London, HA0 1DB
United Kingdom

Non-Returnable Items

The following items are not eligible for return or exchange:

• Custom-size jackets

• Customized or personalized products

Return Review & Approval

Once your return is received and inspected, we will notify you by email regarding approval or rejection of your refund.

If approved, your refund will be processed and applied to your original method of payment within a reasonable processing timeframe, subject to your bank or payment provider.

Late or Missing Refunds

If you have not yet received your refund:

1. Check your bank account again

2. Contact your credit card provider (processing times may vary)

3. Contact your bank for confirmation

If the issue remains unresolved, please contact us at
📧 orders@newyorkleathercompany.com

Taxes & Duties

Any customs duties, taxes, or import charges imposed by the destination country are the responsibility of the buyer. New York Leather Company is not liable for these charges.

Order Cancellations

EU customers may cancel an order under Consumer Protection (Distance Selling) regulations only if the order has not yet been dispatched. Once dispatch has begun, cancellation requests cannot be accepted.

Exchanges

We only replace items that are defective, damaged, or incorrect.
To request an exchange for the same item, please contact us at:
📧 orders@newyorkleathercompany.com

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit equal to the value of the returned item once received.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

Return Shipping

• Customers are responsible for return shipping costs

• Shipping charges are non-refundable

• If a refund is issued, return shipping costs may be deducted

We recommend using a trackable shipping service or purchasing shipping insurance, particularly for high-value items. We cannot guarantee receipt of returned items without tracking.

Order Tracking

Registered customers can track orders via My Account.
A tracking link will also be emailed once your order ships. Please allow up to 24 hours for tracking activation.

Product Appearance & Sizing

We strive to represent our products accurately. However, minor variations in color may occur due to lighting, screen settings, or natural leather characteristics.

We strongly recommend reviewing our size chart carefully before placing an order to ensure the best fit.

Prior to dispatch, product images may be shared via email for confirmation. Orders are dispatched only after approval. If an item arrives damaged, incorrect, or with a size issue due to our error, an exchange or return will be accepted provided the product and packaging remain intact.

Need Assistance?

For any questions related to returns, refunds, or exchanges, please contact us at:
📧 orders@newyorkleathercompany.com
📞UK: +44 2039 835487
📞US: +1 917 243 9991