SHIPPING TIMELINE
We offer free shipping to the US and UK. Any product(s) you purchase from our store normally takes 5-8 business days to deliver.
Note: due to the global pandemic, there can be slight delays to arrive.
You can contact us at orders@newyorkleathercompany.com if your product(s) is not shipped in the mentioned timeline.
TRACKING
Tracking information will be forwarded to you via email once the product is shipped from our location.
You can track your order status from our Order Tracking Page Or contact our customer service team at orders@newyorkleathercompany.com
COURIER SERVICE
We use the most valuable courier services that are known for shipping products timely. We may choose to ship from the US and UK or we may prefer to ship your item(s) from our warehouses overseas using services such as DHL or FedEx.
DAMAGED/DEFECTED ITEM(S)
If your ordered item(s) was damaged during the transit, please contact us within 3 days. We put 100% effort into providing the best quality products and services to our customers.
FREQUENTLY ASKED QUESTIONS
Do you ship outside of the US?
Yes, we ship worldwide and in most countries, we offer free shipping including the USA and the UK. For a few countries, customers may have to pay VAT charges (custom taxes) when they receive their orders.
What day will my package ship?
Tracking information will be forwarded to you via email once the product is shipped from our location.
How can I change my shipping address?
Simply, contact our customer care at orders@newyorkleathercompany.com to change the shipping address.
How can I reschedule my delivery time?
If you want to make changes to your order, simply contact our customer care at orders@newyorkleathercompany.com. If the order is already shipped and on its way to you, you need to contact the courier service that is delivering your parcel and reschedule.
How do I track my order?
After placing your order, you will receive a tracking link from us within a few days. You can track your order status from our Order Tracking Page Or contact our customer service team at orders@newyorkleathercompany.com.
